Realise your NDIS plan’s potential.
Focusing on what you want to achieve, Support Coordination helps people with disability to understand and manage their NDIS plan independently, giving you greater choice and control.
Identify a range of suitable options for you in the NDIS marketplace.
Keep track of your plan to ensure your NDIS funds are used effectively.
Coordinate Service Agreements and liaise with service providers.
Provide the NDIA progress reports and prepare for your plan review meetings.
How Support Coordination
can help you
Support Coordination funding is designed to support participants to get the best outcomes from their NDIS Plan. With the right supports in place, you’ll achieve your NDIS goals in no time.
Understanding your plan
To get the most out of your plan, you first need to understand the ins and outs. Support Coordination will guide you through each section, explaining what it means for you and assist you in aligning your plan with your NDIS goals.
Manage your supports
Support Coordination aims to build your skills and confidence to independently manage your NDIS supports. Support Coordinators provide guidance and trusted advice so you can make confident, educated decisions about your supports.
When visiting a foreign place, a local is always the best guide. We’ve taken the same approach with our Support Coordination service. We have Support Coordinators based in each region so you have the best support local to you.
Supporting culturally diverse needs
A Support Coordinator will endeavour to find supports that cater to your beliefs, languages, customs, rituals, behaviours, faith/religion, food and attitude. In fact, we even have Support Coordinators that speak in different languages.
Meet our Support Coordinators
Our experienced team of NDIS Support Coordinators are on hand to support you during this changing environment.
Manager - Support Coordination
Support Coordination Administrative Manager
Support Coordination Regional Manager
Support Coordinator Team Leader
Support Coordination Team Leader
Support Coordination Team Leader
Support Coordinator Team Leader
Have a question about Support Coordination?
A Support Coordinator will help to connect you with all the individual services outlined in your NDIS plan, helping you to get the best out of your funding. Find out how the Sunnyfield Support Coordinators helped Maya and Moses to find the right supports.
Support Coordination is not available to all NDIS participants; when you request Support Coordination funding, the NDIS will assess each person on a case-by-case basis to determine whether your individual circumstances meet the criteria for eligibility or not.
To assist you in understanding eligibility for Support Coordination below is an outline of circumstances where NDIS Participants may meet eligibility for Support Coordination funding.
Significant life change
A significant life change is an event or occurrence that has a major impact on your ability to live an independent and meaningful life, such as:
- Moving to a new regional area.
- Transitioning to short-term accommodation or shared independent living.
- Leaving school and going to a new day program.
- Exploring accommodation options or at risk of being homeless.
- At the risk of being removed from a day program or kicked out of employment.
No existing informal supports
If you don’t have an informal support network, such as family or friends with the time or knowledge to help you find and connect with disability services or if you have aging parents or carers that no longer have the capacity to support you with NDIS Plan. The NDIS may provide funding for a Support Coordinator to assist you.
Culturally and Linguistically Diverse (CALD)
Sunnyfield has a range of bilingual and bicultural Support Coordinators for CALD NDIS participants where English is not your first language, or you have limited knowledge of the NDIS and what disability supports and services are available to you.
Other examples may include:
- Families with multiple disabilities in the family who do not have the capacity to manage and coordinate several NDIS Plans (such as a parent with a disability or two children with disabilities).
- Aging parents who no longer have the capacity to support you to maintain your daily routines such as meal preparation, assistance to get ready for the day, or transport to and from your supports.
- There is a high risk of harmful behaviour, mental health, or justice system involvement that may require urgent intervention and support.
Capacity building is a support that enables you to build your independence skills and capacity so as to reduce reliance on funded supports. You can visit our Services page and find out more about our capacity building supports.
Case Management is similar to Support Coordination in that it assists you to link with providers. Support Coordination is different to Case Management in that it is more about building your capacity, supporting you to become more independent.
The LAC program is a time limited support that works with the NDIA to build your plan and to start you on your NDIS journey.
The Support Coordination role is a funded support that will appear on your plan as a Capacity Building Support. The amount of time your coordinator has to work with you will vary for each participant, depending on the budgeted amount. Your support coordinator will work more closely with you to assist you to use your plan to meet your needs and to navigate the NDIS systems.
A Plan Manager is responsible for the financial/administrative side of a participant’s NDIS Plan. For example, the Plan Manager is responsible for organising payments, processing claims and invoices and tracking budgets. If you require plan management services, your Support Coordinator can help you to arrange this.
No. Support Coordination is included in a participant’s NDIS Plan in addition to other supports. Visit our NDIS page for more information on the NDIS funding.
If English isn’t your first language, we have Support Coordinators who speak fluently in the following languages:
- Mexican Spanish
Be in the know…
An insight into how Support coordination can help in the transition to living independently.
St Ignatius College Riverview students volunteered their time to work alongside Supported Employees at our Allambie Heights Employment Services.
You’ll be wondering why you didn’t use Support Coordination sooner.
Start the conversation today
Get in touch with our team and we’ll help you identify the right supports to reach your goals.