Feedback, Compliments and complaintsYou can give feedback, make a compliment or make a complaint about anything you think is important.
We are not only in the business of enriching the lives of people with disability, we are also in the business of improving the way we do this. So if you have any feedback about the things we have done well, or the things we could do better, then please get in contact with us.
Sunnyfield is committed to responding to all feedback, compliments and complaints in a timely and transparent way in line with our policy and procedures, and the requirements of the NDIS Quality and Safeguarding Framework.
If you would like to remain anonymous you can use the independent whistleblower provider, Stopline. The Stopline Whistleblower Hotline is provided for any employee, supplier or customer to anonymously report suspected or actual wrongdoing. Stopline is Australia’s leading provider of whistleblowing programs and related hotline, investigation and forensic technology services.
If you are receiving services in NSW and are not satisfied with our response to a complaint you have made about Sunnyfield services, you have the right to complain to the NDIS Quality and Safeguards Commission. The commission’s website has detailed information about the types of complaints they can and cannot investigate and what actions they are able to take to resolve them.
If you are receiving services in the ACT and have a complaint about Sunnyfield services, you can also complain to the ACT Disability and Community Services Commissioner (through the ACT Human Rights Commission) or Quality, Complaints and Regulation within the Community Services Directorate.
If you have a complaint about services received through Sunnyfield Enterprises, you can contact the Complaints Resolution & Referral Service.
If you are in either NSW or the ACT and have a complaint about your NDIS plan or the NDIA, please contact the NDIA.
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Why should you give feedback?
Feedback is important for you and for us. By giving us feedback you can
- Get the help and support you need
- Change things that make you unhappy
- Help other people who are unhappy
- Help us thank staff who do a good job
- Help us make our services better
Who can give feedback?
- Family and friends
- Carers and guardians
- Community members
How to give feedback
You can choose how you want to give feedback or make a complaint.
You can talk to anyone working at Sunnyfield, including a General Manager or the Chief Executive Officer.
Attn: Chief Executive Officer, P.O. Box 6432, Frenchs Forest, NSW 2086
Using our approved whistleblower provider Stopline
If you wish to remain anonymous when making a complaint.