Feedback

Enriching the lives of people with disability by creating choice, opportunities and skills for life.

 

Feedback

Feedback Guide

Click here to view and access.

We are not only in the business of enriching the lives of people with disability, we are also in the business of improving the way we do this. So if you have any feedback about the things we have done well, or the things we could do better, then please get in contact with us.

Sunnyfield is committed to responding to all feedback and complaints in a timely and transparent way in line with our policy and procedures and the requirements of the NDIS Quality and Safeguarding Framework.

If you are receiving services in NSW and are not satisfied with our response to a complaint you have made about Sunnyfield services, you have the right to complain to the NDIS Quality and Safeguards Commission. The commission’s website has detailed information about the types of complaints they can and cannot investigate and what actions they are able to take to resolve them.

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Why should you give feedback?

Feedback is important for you and for us. By giving us feedback you can

  • Get the help and support you need
  • Change things that make you unhappy
  • Help other people who are unhappy
  • Help us thank staff who do a good job
  • Help us make our services better
Who can give feedback?
  • Clients
  • Family and friends
  • Carers and guardians
  • Staff
  • Advocates
  • Community members
How to give feedback

You can choose how you want to give feedback or make a complaint.

In Person

You can talk to anyone working at Sunnyfield, including a General Manager or the Chief Executive Officer.

Phone

T 02 8977 8899

Email

E feedback@sunnyfield.org.au

In writing

Attn: Chief Executive Officer, P.O. Box 6432, Frenchs Forest, NSW 2086

Online feedback form
  • Your contact details

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