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Enriching the lives of people with disability by creating choice, opportunities and skills for life.



Feedback Guide

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Feedback Guide - Easy English

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We are not only in the business of enriching the lives of people with disability, we are also in the business of improving the way we do this. So if you have any feedback about the things we have done well, or the things we could do better, then please get in contact with us.

Sunnyfield is committed to responding to all feedback and complaints in a timely and transparent way in line with our policy and procedures and the requirements of the NDIS Quality and Safeguarding Framework.

If you are receiving services in NSW and are not satisfied with our response to a complaint you have made about Sunnyfield services, you have the right to complain to the NDIS Quality and Safeguards Commission. The commission’s website has detailed information about the types of complaints they can and cannot investigate and what actions they are able to take to resolve them.

If you are receiving services in the ACT and have a complaint about Sunnyfield services, you can also complain to the ACT Disability and Community Services Commissioner (through the ACT Human Rights Commission) or Quality, Complaints and Regulation within the Community Services Directorate.

If you have a complaint about services received through Sunnyfield Enterprises, you can contact the Complaints Resolution & Referral Service.

If you are in either NSW or the ACT and have a complaint about your NDIS plan or the NDIA, please contact the NDIA.

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Why should you give feedback?

Feedback is important for you and for us. By giving us feedback you can

  • Get the help and support you need
  • Change things that make you unhappy
  • Help other people who are unhappy
  • Help us thank staff who do a good job
  • Help us make our services better
Who can give feedback?
  • Clients
  • Family and friends
  • Carers and guardians
  • Staff
  • Advocates
  • Community members
How to give feedback

You can choose how you want to give feedback or make a complaint.

In Person

You can talk to anyone working at Sunnyfield, including a General Manager or the Chief Executive Officer.


T 02 8977 8899



In writing

Attn: Chief Executive Officer, P.O. Box 6432, Frenchs Forest, NSW 2086

Online feedback form
  • Your contact details

Discover more about Sunnyfield

Sunnyfield Services

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Corporate Volunteering

Join in the spirit of Sunnyfield and spend a day as a corporate volunteer at one of our sites.

A lifelong friendship at Sunnyfield

When Helen started with Sunnyfield Enterprises, she expected to find a new profession, what she got was a friend for life. Click here to view Helen’s journey with Sunnyfield.