What will change for me?

June 17, 2022

How you work today will change with Compass. Here’s a taste of what’s to come for:

Community Support Workers
Service Managers and Service Coordinators
Regional Managers
Finance Team
IT Team
Commercial Team
Support Coordinators
Payroll Team

Community Support Workers

Stop
Following a paper-based medication routine, or manually filling in a sheet for sleepover disturbances.
Start
Using a mobile device for medication reminders and alerts, and to complete shift notes.
Continue 
Putting clients at the centre of everything we do at Sunnyfield.

Service Managers and Service Coordinators

Stop
Using information stored in different places like emails, TCM, CRM and Excel to onboard and support customers and clients.
Start
Generating service agreements straight out of Compass, linked to readily available information, with an ability to give customers a breakdown of their remaining funding and what services they will be able to receive.
Continue
Providing quality services and information to clients and customers using accurate, up-to-date data.

Regional Managers

Stop
Jumping between TCM, CRM, Riteq, Excel and paper documents to do everyday tasks.
Start
Using Compass’ automated reports and dashboards to track client outcomes, new leads, incidents, and risks.
Continue
Supporting your team and customers using reliable and straightforward data.

Finance Team

Stop
Manually inputting NDIS pricing in TCM and wasting time on billing errors.
Start
Using this time to focus on optimising business processes, using Compass’ data.
Continue
Supporting the business to support clients.

IT Team

Stop
Supporting disparate systems, like TCM, CRM and Riteq.
Start
Supporting the business to use Compass and move into a new digital age.
Continue
Supporting the business to support clients.

Commercial Team

Stop
Manually creating NDIS service bookings for every manually created Sunnyfield client quote.
Start
Using Compass’ integrated and automated workflows for efficiency and accuracy improvement.
Continue
Supporting the business to support clients.

Support Coordinators

Stop
Using information stored in different places like emails, TCM, CRM and Excel to onboard and support customers and clients.
Start
Using Compass’ integrated and automated workflows to streamline case notes, linking them to the client’s goal achievement plans.
Continue
Providing quality services and information to clients and customers using accurate, up-to-date data.

Payroll Team

Stop
Spending time and effort processing inefficient payroll data with inflexible pay rules.
Start
Simply processing pay for staff that work broken shifts, casual shifts, training shifts and sleepover shifts or over periods that fall on a public holiday.
Continue
Supporting the business to support clients.

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